Delivery and shipping
We pick and pack in-stock product located at Melbourne warehouse with 24 hours of receipt of full
Our Melbourne warehouse is located at Central West Business Park, Building 2, 9 Ashley Street,
Braybrook, Melbourne, VIC 3019, Australia.
Alternatively, in-stock with supplier items are dispatched with 24 hours of receipt into our Melbourne
We will notify you within 24 hours if the supplier informs us it will take more than 5 business days to
deliver stock into our Melbourne warehouse.
FREE DELIVERY FOR SINGLE SHIPMENT STANDARD DELIVERY ORDERS OVER $199.99*
*We offer members free single shipment standard delivery for orders valued over $199.99
*Oversized/Large items to remote areas and dangerous goods are excluded from the free delivery for
single shipment standard orders over $199.99 shipping offer. You will advise you of Oversized/Large
items when browsing a product on the website.
INDICATIVE SHIPPING COSTS WHILE BROWSING
To help you determine the estimated product cost (including shipping) for a given product, we provide
indicative shipping prices based on the entered qty and postcode via the product detail page.
The actual shipping price is based on all products in the total order and calculated at checkout based
on your location, post code, type of product and the most economic method of delivery.
GROUP ITEMS INTO A SINGLE STANDARD DELIVERY SHIPMENT TO REDUCE SHIPPING
We group order items into one single shipment to minimise packing and delivery costs to you. Your
order will ship when every item in your order has arrived in stock into our Melbourne warehouse.
Shipping costs are inclusive of GST, additional to the product price displayed on website and based
on lowest cost of delivery to you.
CALL US TO EXPEDITE IN-STOCK ITEMS
Call us on (03) 8398 8848 to arrange separate delivery of in-stock items on an order.
Under the expedite in-stock items option we will ship within 24 hours of full payment and out of stock
and/or pre-order items will be delivered as soon as they arrive in stock into our Melbourne
Shipping costs are charged per order shipment. We will advise you in advance of picking and charge
extra shipping costs where you elect to deliver in multiple shipments per order.
DELIVERY TRANSIT TIMES
Delivery transit times are calculated from our Melbourne Warehouse and outlined below. These
delivery times are estimates only and may be affected by weather, holidays or factors outside of our
control as set by our courier and freight forwarder provider.
- Melbourne Local Area (1-2 working days)
- Other Metro Areas (2-3 working days)
- Other Non-Metro Areas (3-5 working days)
- Remote Areas (5-9 days)
NATIONWIDE AUSTRALIAN DELIVERY
We use either Australian Post or Toll IPEC for nationwide delivery across Australia. If we cannot
deliver directly to a remote address, call us to arrange delivery to your closest pick-up address.
Orders received after 11am Monday to Friday will dispatch next business weekday and excludes
Saturday Sunday and Public Holiday delivery.
DELIVERY OF DANGEROUS GOODS
For the delivery of dangerous goods a surcharge of $24.00 per shipment applies. Note some
dangerous goods items are pickup only from our Melbourne retail shop.
EXPORT AND INTERNATIONAL DELIVERY EXCLUDED
We deliver to Australia shipping addresses only. International and export delivery service is not
SIGNATURE REQUIRED AND NO PO BOX DELIVERY
All deliveries must be signed for when you receive them and cannot be addressed to PO Boxes.
If you are unable to take delivery of your items in person - or if you don't received them within a
reasonable period please call us on (03) 8398 8848.
Unfortunately, we cannot deliver one order to multiple delivery addresses; in this instance, you must
order items separately and assign the different delivery addresses to each.