Website Terms of Use

Caravan World Terms & Conditions

This document sets out the terms and conditions that apply to any retail sale at Caravan World, either online or in-store (“Purchase”).

1.    Definitions

1.1.    In these terms and conditions, references to “us” or “our” are references to Caravan World; and references to “you” or “your” are references to the purchaser of products at Caravan World, whether online or in-store.

1.2.    The following terms shall have the following defined meanings:

“GST” means goods and services tax chargeable in accordance with X;

“Caravan World” means Hema Australia Pty Ltd, trading as Emprise Group Holdings.

2.    Acceptance of these Terms and Conditions

By making a purchase, you accept and agree to these Terms and Conditions.  

3.    Delivery and Purchases

3.1.    Caravan World will use all reasonable endeavours to ensure any product advertised by us online or in other publications will be available for purchase.  Despite our best efforts, from time to time errors or omissions may occur in relation to our product offerings. Caravan World reserves the right to reject a purchase or order, correct pricing, product details or availability.

3.2.    Caravan World will use reasonable endeavours to arrange delivery of your Purchase in accordance with the timelines published on the Shipping Rates page of our website.  The delivery costs for your Purchase are noted on our website (in the case of online Purchases) or will be notified to you at the point of sale.

3.3.    Caravan World reserves the right to amend or change shipping rates at any time without notice.

3.4.    Please allow up to 14 days for delivery.  Orders that do not arrive or are lost in transit will be investigated with the respective carrier.  Please contact Caravan World as soon as you are aware of non-delivery.

3.5.     Items from your order are delivered in a single shipment. Your order will ship when every item in your order has arrived in stock. We endevour to keep most items in stock however in the event we have to backorder a product on your behalf, we will contact you and advise an ETA.

4.    Online Orders - Acceptance

Your order on our online store is an offer to us to purchase the relevant products.  We will not accept your order until the time that you are e-mailed to confirm that the products you have ordered have been dispatched.

5.    Title, Risk and Possession

5.1.    Title in your Purchase will pass to you when full payment is received by us.

5.2.    If you Purchase in-store, your Purchase will be at your risk from the time you take possession.

5.3.    If you Purchase online, your Purchase will be at your risk from the time you sign to accept delivery.  Up until this time, the Purchase will be at our risk.

6.    Images Used in Promotions, Publications and Online

We try to ensure that accurate images are used on our website at all times, however, the equipment that you use to view our website can impact on the way the products look, including their colour, size, texture and composition.  Measurements provided on our website are approximate only and we would recommend viewing the products in our store to ensure that it meets your requirements.

7.    Purchaser’s Use and Compliance

You are solely responsible for compliance with all legislation, regulations, laws and rules that apply to the use of any Purchase.

8.    Credit Notes and Vouchers

Any issued credit notes, vouchers or reward points are not transferable for cash but may be used for Purchases within 12 months of issue.  For further information relating to our rewards and points, please refer to our Rewards Terms and Conditions.

9.    Pricing

9.1.    All prices listed are in Australian dollars and inclusive of GST.

9.2.    Prices listed do not include freight or other delivery charges, unless stated otherwise.

9.3.    If pricing is displayed incorrectly in-store or online, to the extent permitted by law, Caravan World will not honour the inaccurate price and will reject or suspend any orders or purchases.

9.4.    If we discover pricing is incorrect, Caravan World will make all reasonable attempts to contact you and ask you if you wish to continue with your order at the correct price.

10.    Promotional Pricing

10.1.    From time to time promotional pricing will be available online and in-store.

10.2.    Promotional pricing will be clearly displayed allowing you to make informed decisions.

10.3.    Rewards members may be entitled to exclusive offers and prices.

10.4.    Rewards customers’ exclusive discounts will not apply in conjunction with promotional pricing.

11.    Warranties

11.1.    Caravan World will honour any manufacturer’s warranty (by repairing, replacing or refunding the product, at Caravan World’s sole discretion) for 3 months following Purchase or for the duration of the manufacturer’s warranty, whichever is longest.  

11.2.    The warranty given in clause 11.1 will not apply if you alter, deliberately damage or misuse your Purchase in any way.  

11.3.    The warranty at clause 11.1 does not affect or limit any rights that you may have under the Australian law in relation to your Purchase.

11.4.    Where these Terms and Conditions relate to the sale of electrical goods, Caravan World warrants that Caravan World will comply with the Electricity (Safety) Regulations, or any other relevant legislation applicable at the time.  

12.    Third Party Websites

Caravan World may direct you to third party websites.  Caravan World is not responsible for any information displayed on these websites.

13.    Privacy

13.1.    All personal information provided by you in relation to your Purchase will be held by Caravan World in accordance with its obligations under Australian law.   You can contact Caravan World at should you wish to view or correct the personal information which we hold about you.

13.2.    Caravan World collects your personal information to fulfil your order and provide benefits in relation to our rewards, credits and accounts.

13.3.    Caravan World will not provide your personal information to third parties for any other purpose other than order and delivery fulfilment.

13.4.    If you opt in when placing an order, Caravan World may send you information regarding its products and services.

14.    Overseas Orders and Users

14.1.    Caravan World delivers to Australia only, unless otherwise agreed to by Caravan World.  Orders placed for overseas addresses may be rejected, or, alternatively, we may contact you to obtain an alternative Australian address.

14.2.    Our website is operated from Australia. The information contained on our website may not be appropriate in other countries or in other jurisdictions.  If you choose to access our website from somewhere other than Australia, you do so of your own initiative and are responsible for compliance with any applicable laws of that jurisdiction.

15.    Returns

Returns due to change of mind may be accepted at our discretion within 7 days of purchase.  Please refer to our Returns Policy for further information.

16.    Payment

16.1.    Payment for purchases must be made in Australian currency only.  

16.2.    Purchases online must be by VISA, Mastercard or Reward points.  

16.3.    Purchases made in store may be paid by cash, eftpos, VISA, Mastercard or Reward points. Caravan World does not provide finance or layby.

17.    Limitation of Liability

17.1.    To the maximum extent permitted by law, without restricting the limitations and exclusions of liability contained elsewhere in these terms and conditions and subject to clause 19.2, our liability in relation to the supply of the products and the products themselves is limited to the purchase price of the products in respect of which such liability arises.  To the maximum extent permitted by law, we have no further liability or responsibility for any direct, indirect or consequential injury, loss or damage whatsoever and howsoever arising.

17.2.    Without restricting the limitations and exclusions of liability contained elsewhere in these Terms and Conditions, to the maximum extent permitted by law we are not responsible for any damage whatsoever caused either to the goods supplied or as a result of the malfunction of the goods if in our reasonable opinion:

(a)    The goods are fitted by unqualified tradespersons or are fitted in an unprofessional manner; or

(b)    The goods are adapted to a use or which they are not specifically intended; or

(c)    The goods are added to or repaired using components not recommended by us or by the manufacturer; or

(d)    The goods are improperly stored or transported.

18.    Force Majeure

Caravan World shall not be liable to the Purchaser for any loss or damage directly or indirectly arising out of on in connection with any delay in delivery or where failure to deliver is outside Caravan Worlds reasonable control.

19.    Variation

We reserve the right to vary these Terms and Conditions in our absolute discretion without notice. The Terms and Conditions that apply to you are those which are current and in force at the time of your Purchase.